• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-28-2019 03:24 PM

HP Recommended
Product: HP Officejet_6500_E710n_z__55B8C5
Operating System: Mac OS X 10.9 Mavericks

Because of HP's exorbitant prices I began using non-HP ink cartridges some time ago.

These worked fine until HP's smart software decided to disable my printer altogether: the ink cartridges are now retracted and can't be accessed at all (I can't even remove them); I get an error message: "non-PHP ink cartridges installed", and "clear paper jam etc" (there is no paper jam).

 

HP make no secret about their 'Dynamic Security' installed on all new printers - "Contains technology that may prevent cartridges with non-HP chips or circuitry from working now or in the future " - but it didn't tell existing users that their drivers would do the same thing to older models. (The HP Printer Driver I have installed is the latest one issued on 13 October 2017.)

It is madness that I cannot even remove the non-HP cartridges without taking the whole machine to a service centre.

 

I want to disable the HP software that is making the printer useless.

Can anyone tell me how to do that?

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.