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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-30-2019 09:57 AM

HP Recommended
Product: HP 250 G7 - 6HM83ES#ABD
Operating System: Microsoft Windows 7 (64-bit)

Hi,

I bought a new HP G7 250 notebook for my uncle, it's a 6HM83ES#ABD with i5-8265U and UHD 620 graphics. Unfortunately there are only Win 10 drivers on the HP support site, so after hours of searching and modifying Win 7 discs, inserting several drivers with NTLite and other tools, I finally managed to successfully install Win 7 64x SP1 Pro.
USB 3.0/2.0, Intel UHD, Realtek LAN, Realtek WLAN and Realtek Sound are finally working now.

However, I can't find any drivers for the Synaptics Touchpad. The touchpad works, but there are some issues:

1. I can't turn off "clicking by tapping" feature. I know this can be disabled with the Synaptics software.
2. "Sidescroll" and other features don't work.

According to devices manager, this is the device hardware ID:

ACPI\SYN3286
*SYN3286

I couldn't find any Synaptic drivers for the SYN3286 model, can I use any other drivers?

Any help is much appreciated.
Thanks in advance, J.

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