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‎01-06-2020 09:27 PM - edited ‎01-06-2020 09:28 PM

HP Recommended
Product: HP OfficeJet 3830
Operating System: macOS 10.14 Mojave

While using HP Easy Start, everything goes fine until after I have answered the HP Product Improvement Study. After that, the screen hangs forever on "Retrieving information." I have already reset my printers and disabled my firewall. I'm using a wireless connection. There have been no other software or driver changes lately. 

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