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‎01-20-2020 11:38 PM

HP Recommended
Product: HP ENVY x360 Convertible 15-dr1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi Everyone,

 

I have an Odd situation with my HP ENVY Laptop where the following Keys stopped working:

"Home , End, Delete, Pg up, Pg dn, Right Arror, & Left Arrow"

The Keys stopped working around 2 weeks ago and It is very Annoying.

I've already done the below:

- Hard reset

- Removing Keyboard drivers and reinstalling it.

- Run the Diagnostic and it confirmed the issue

- Rebooted the Notebook and accesses BIOS and the keys (Arrows to be specific in that case) are not working on it either.

The above refers to a hardware mulfunction that requires repair.

YET, before I go to the support center, I checked for Windows and HP software updates, and I came across some windows update, HP BIOS update and some other drivers, Once I completed the updates, it began working again.

Then all of a sudden it stopped after a few hours.

The Only thing that happened during these hours was an update to the Tilt Pen driver, and Although it felt irrrelevant I uninstalled the EZ tilt pen software yet no Joy.

 

The notebook is 2 months Old, I dont belive this is a Hardware issue, I "Assume" this is related to the windows update happened a few weeks back, but the issue continuing on BIOS boot screen says otherwise.

Pretty Confusing and very Annoying for a work Laptop.

 

So, Help.

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