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Scan to Network Folder Error: "The network folder path specified does not exist."

LaserJet 500 color MFP M575
Microsoft Windows 10 (64-bit)

PRODUCT:  HP LaserJet 500 color MFP M575

NETWORK: Two 64-bit Windows 10 PCs, (PC Alpha and PC Beta) and the M575 all connected via their own Ethernet cable to the same router. 

HP FIRMWARE: the latest available (December 2019).


Printing works fine and the M575's settings are accessible via web browser interface from both PCs. 


THE PROBLEM: The M575 has been configured for years to scan to a shared network folder on PC Alpha. This has worked fine for years until today.  When we try to scan we get an error message, "The network folder path specified does not exist." Attempting to verify the path from within the Quick Sets Setup, produces the same error.


We have disabled antivirus and firewall on PC Alpha.  Accessing the M575  via the browser, we go into Quick Sets Setup > Edit Network Folder Path, and verify the UNC Folder Path is looks correct.  To confirm this, we click Update Preview and copy the Folder Path Preview and paste it into Windows Explorer on PC Beta and the target folder opens immediately, which confirms that the path is correct and the folder is shared.


The last time we are sure it was working fine was two weeks ago.


What else can we try?



The following has evaluated to null or missing: ==> page.context.thread [in template "gz-hp.custom.reply.metoo" at line 4, column 22] ---- Tip: It's the step after the last dot that caused this error, not those before it. ---- Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (!myDefault, ( ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #assign threadId = page.context.threa... [in template "gz-hp.custom.reply.metoo" at line 4, column 1] ----
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