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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-23-2020 06:59 PM

HP Recommended
Product: LaserJet 500 color MFP M575
Operating System: Microsoft Windows 10 (64-bit)

PRODUCT:  HP LaserJet 500 color MFP M575

NETWORK: Two 64-bit Windows 10 PCs, (PC Alpha and PC Beta) and the M575 all connected via their own Ethernet cable to the same router. 

HP FIRMWARE: the latest available (December 2019).

 

Printing works fine and the M575's settings are accessible via web browser interface from both PCs. 

 

THE PROBLEM: The M575 has been configured for years to scan to a shared network folder on PC Alpha. This has worked fine for years until today.  When we try to scan we get an error message, "The network folder path specified does not exist." Attempting to verify the path from within the Quick Sets Setup, produces the same error.

 

We have disabled antivirus and firewall on PC Alpha.  Accessing the M575  via the browser, we go into Quick Sets Setup > Edit Network Folder Path, and verify the UNC Folder Path is looks correct.  To confirm this, we click Update Preview and copy the Folder Path Preview and paste it into Windows Explorer on PC Beta and the target folder opens immediately, which confirms that the path is correct and the folder is shared.

 

The last time we are sure it was working fine was two weeks ago.

 

What else can we try?

 

 

Who Me Too'd this topic
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