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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-25-2020 05:21 PM

HP Recommended
Product: Office Jet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have an Office Jet Pro 6968 and I've had issues with this product several times and I've only owned this thing for one year.

My computer nor any other software I'm using (including HP's software) is not recognizing my scanner/printer anymore.  This all-in-one device can print and copy, but it does not recognize the scanner.  I'm tired of visiting the same ding-dong website and I've downloaded who knows how many "drivers" for this product and nothing is working.  This happened after a Windows 10 update and I believe it's got something to do with the HP TWAIN driver, but I can't find just a specific TWAIN driver specifically for this product, Office Jet Pro 6968.  If anyone can help, I would greatly appreciate it.  Thank you.

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