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‎01-26-2020 08:06 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdw
Operating System: macOS 10.15 Catalina

When trying to print pdfs, the job would be displayed on my laptop, indicating "connecting to printer" then "connected to printer". On the printer's display it would indicated "documented printing". Nothing happens. At times, even that last message on the printer display would fade away, the job as such still being shown on the laptop as being processed.
Visibly, no other jobs are in the queue. Only happens to pdfs, MS Word, Powerpoint, Excel data all printed quickly. 

operating system Mac Book Air mOS Catalina 10.15.2 (19C57). Adobe Reader Version updated to 2019.021.20058. Printer Proxy 15 (571). All drivers updated as available as per 26 Jan 2020. Complete printer system reset and reconnection to router already done. 

Thanks for any help. Bea

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