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‎02-19-2020 05:40 AM

HP Recommended
Product: Envy 5030

I bought a ENVY 5030 less that 2 years ago and have used it rarely, usually to print one-two pages at a time.

The last couple of months I can not get any decent printing out of it. Although ink level is ok, when I print both in color or Black, the copy has blancs, looks like the upper part of each line is cut.

I cleaned the cartridge and did all checks but nothing changes.

What should I do to get a normal and clean printing??

thanks

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