Printer Setup, Software & Drivers

After having scanning issues, I noticed that this printer, which has been connected and in use for a few years, no longer shows in the Windows 10 "Printers & scanners" page. It also no longer shows in the Control Panel in "Devices and Printers". It does however show in Device Manager, and I can still print to it.

I tried to uninstall the HP software, but I get the following error: Error -2147467259: Failed to find driver packages to process

I tried to repair the software, but I get an error that the necessary files could not be located. I tried to reinstall a newer version of the HP software, but I get the same "Error -2147467259: Failed to find driver packages to process".

I uninstalled the drivers for the printer from the Devices and Printers Control Panel, and then allowed Windows 10 to reinstall the printer after a reboot. The printer driver installs successfully according to the Event Viewer log files, but I still can't scan. I still have broken HP software on my computer that I can't get uninstall or reinstall, and the printer doesn't show up in Windows Printers & Scanners or Devices and Printers.

Based on feedback from others peoples' issues on this forum, I tried working from a clean boot. I tried enabling the administrator account and working from it. I tried running an SFC scan. I tried Windows troubleshooters. I tried HP's Print and Scan Doctor.

The computer has Windows 10. It was on version 1903, but has been updated to version 1909.