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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-02-2020 07:56 PM

HP Recommended
Product: HP OfficeJet Pro 6978 ALL IN ONE Printer
Operating System: Microsoft Windows 10 (64-bit)

For a while now my printer has not been scanning to my computer.  I do the Doctor scan and it says there is a problem with the driver and to unplug the printer, plug it back in and restart the computer.  It still never works.  I have tried to update drivers.  I can't get it to work.  I even did a factory reset. No luck. 

I saw another post about removing the device/software from the computer, but even that gave me an error message.  I need my scanner.  Please help someone. Interestingly enough the warranty just ended about when this happened. 

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