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‎03-06-2020 11:21 PM - edited ‎03-06-2020 11:23 PM

HP Recommended
Product: HP ENVY Photo 7855
Operating System: Microsoft Windows 7 (32-bit)

I'm having connection issues when trying to scan between my PC and printer.

 

I can scan documents using the desktop shortcut, "HP ENVY Photo 7800 series-HP Scan", Adobe Acrobat X Pro and Photoshop V 8.0.  However, I cannot scan to the PC using the printer's control panel.

 

Also, there are times when initiating a print job from the PC where  an error message appears that communication is lost or cannot be completed.  It will often times begin to print after a few minutes.

 

I've read through some of the solutions to communication issues with establishing a static IP for the printer.  But it's my understanding that this is not the issue here as the IP address for my printer never changes per the info screen on the control panel.

 

I have tried removing the printer and re-installing it and the driver with no success.

 

If it matters, my PC and printer is connected wirelessly to the network router.  I can print without issue from my android phone.  These are the only devices connected to the network.

 

Any help would be appreciated.

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