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‎03-15-2020 10:24 AM

HP Recommended
Product: HP AiO Remote
Operating System: Microsoft Windows 10 (64-bit)

I tried to install HP Smart on 2 virtually identical Windows 10 Laptops. But for some reason AiO Remote was downloaded to one of them, and HP Smart to the other. HP Smart works great, but AiO Remote refuses to connect to the Printer. I need to find out how to connect it to the printer, or else how to uninstall it, in order to then try once again to download HP Smart.

Why did the downloader download AiO Remote when I donloaded HP Smart successfully to the other Laptop from the same page?

How do I get AiO to connect to the printer?

How do I uninstall AiO Remote, and then download HP Smart correctly this time?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.