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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-15-2020 04:09 PM

HP Recommended
Product: HP Officejet 8025

Ok so i just bought and installed this printer.  It's set up on wifi and all appears to be set up appropriately.  The problem comes when I am scanning from the unit and using the ADF feeder.

 

When I copy - paper pulls fine from ADF.  When I am on a network connected PC for scanning in the HP Smart app, I can select "Document Feeder" as the Source and it will use the ADF just fine.  When I am on my mobile phone app, I can select Document Feeder as the Scan source and it too works just fine.  

 

But when I load papers in the ADF at the device, it dings and says "Document Loaded" but when I hit Scan --- Scan to Computer -- and select my home PC, it doesn't pull from the ADF but rather the scanner bed.  What's going on here?  ADF does indeed work but not when I am trying to scan from ADF at the unit itself.  

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