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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-16-2020 10:24 AM

HP Recommended
Product: LaserJet Pro MFP M127fn
Operating System: Microsoft Windows 10 (64-bit)

My Laserjet pro multi function printer is connected by USB to a machine on my network.

The network is private and all the machines are running windows 10 (64bit)

I can print to the printer using normal windows communications, it works just fine.

BUT the HP smart app refuses to acknowledge that the printer is online. EXCEPT, when I try to add a new printer in the app, the app finds the printer and shows it as online (green dot). once I click on the printer to add it, the app immediately declares it offline(red dot) and the word offline.

 

I get similar behavior with the HP support doctor (HPPSdr  file version 1.4.1926.0)

 

I could live with this, but would like to be able to scan over the network(which I cannot do) as well as print over the network (which currently works just fine)

 

I suspect that this is a bug with the app and that it cannot handle network connected printers where the printer is shared by one PC on the network.

Can anyone at HP help me with this.

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