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‎03-18-2020 07:34 PM

HP Recommended
Product: HP Smart App
Operating System: iOS

Need to scan using my 5th Generation iPad from my HP Officejet Pro 8715. The printer and iPad IOS are all current and the HP Smart app is up to date.  (IOS 13.3.1).

 

I am using the Printer Scan button in the app. I can get it to preview the scan and I can even crop what I see.  After preview, I  can tap the blue button. It says scanning and I can hear the scanner doing it's back and forth, but it hangs up on the word scanning ... then eventually a note flashes very quickly that says there was a problem with the scanning.

 

If I try Preview again it says there is no scanner. I have to completely close the app and start again. 

 

I've already tried  removing the HP Smart from the iPad and reinstalling it .. but still the same results.

What do I need to get this working correctly?

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