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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-24-2020 04:30 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

For the past few months, my 5055 printer has not been able to print anything with black lines. I uninstalled/reinstalled it, downloaded all the proper drivers, ran the HP Print and Scan Doctor, and nothing works. What's weird is that both the HP Print and Scan Doctor and the printer itself both show sufficient ink levels in both cartridges (over half full). I'm using HP genuine cartridges, which the printer recognizes. However, when I print anything, not black ink is shown and the color ink is faint. I cleaned and realigned the cartridges, but that hasn't worked either. What can I do to fix this?

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