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‎03-26-2020 05:00 PM

HP Recommended
Product: Envy 4527
Operating System: Microsoft Windows 10 (64-bit)

I have a bizarre problem with my HP Envy 4527 printer. When printing from Word (Office 365) it only prints in black and white. There is no option in the printer properties dialogue box to select colour or black and white. But, if I use the same printer as HP E-Print, it prints colour! I have uninstalled, reinstalled software until I'm sick, I've spent hours on this.  Now using HP Smart to control the printer but still black and white printing from Word 365.

Windows 10 Version 1909, 16 bit. HP 14" Pavillion i5 laptop.

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