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‎04-01-2020 08:29 PM - edited ‎04-01-2020 08:30 PM

HP Recommended
Product: HP ENVY x360 15m-dr1012dx
Operating System: Microsoft Windows 10 (64-bit)

I bought this brand new HP ENVY x360 15m-dr1012dx in November 2019, and everything worked perfectly until 2 days ago, when its cooling fan suddenly began to surge at full power for about a second, stop for a second, then repeat regardless of the laptop's temperature (audio recording of this). This has never happened before, and now it always happens for as long as the laptop is powered on, again, regardless of the computer's temperature.  Because of this problem heat doesn't appear to dissipate at all, as the fan alternates between full power and no power every second; no air comes out of the vents. 

 

This is a serious issue that may render my laptop unusable. I'm trying to determine if this problem is caused by a software or a hardware issue, to no avail. I've tried everything from system updates and reinstalling the BIOS to dusting both vents, also to no avail. HP Support Assistant, a system test, the guides on the HP website, and even talking to a customer service agent did not help at all. Is it likely that this is an issue with the heat sink itself, which would need to be replaced? It's similar to this and this problem, neither of which have been resolved. It does seem like this is a somewhat common issue in this line of ENVY x360 laptops. 

 

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