-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
04-03-2020 11:05 AM
Hello HP fourms,
I've scoured google and looked through a number of these forums - but I cannot seem to see my issue.
I want to print on a custom envelope size which is not listed in the printer menu. I have a mac, and I have set the size of the paper in the custom sizes in the page-setup.
When I go to print, my printer displays there is a mismatch between the size I selected, and the size in the printer. Unfortunately I have not been able to find where I can set a custom paper size on the printer itself whereas I can do this in my paper settings on my computer.
Attached are a couple screenshots, and a photo of the error on the printer:
custom paper size on computer
error on printer
Is there a way to override this error - or set custom paper sizes on my printer?
Thanks!