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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-03-2020 06:57 PM

HP Recommended
Product: Officejet 7612
Operating System: macOS 10.15 Catalina

Same problem as other posts. The answer at https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanner-failure-Unable-to-scan-copy-or-sen... does not work - the scan head moves and the machine prints.

"Error "Scanner Failure" is related to Scan Module Failure."

1. unplug the printer

2. plug into clean power

3. printer powers on automatically - scanner carriage moves as in normal startup procedure

4. open scan cover, touch "COPY" "Black"

5. Display shows "Scanner failure. Unable to scan, copy or send a fax"  - scanner carriage does not move

 

Is it time to get the printer serviced., or is there another solution? It seems like a software problem, not hardware.

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