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Stuck on a Black Screen? Quick Fixes for Your HP Desktop! Click here for the details.

‎04-09-2020 03:01 PM

HP Recommended
Product: HP Pavilion 27-A227c
Operating System: Microsoft Windows 10 (64-bit)

Hello,


I have seen this problem all over this site, but not seen any solved issues, other than blaming it on a hardware failure, which I don't understand since it seems to be an issue with a Windows update.

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-All-in-one-TOUCHSCREEN-has-s...


https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/When-will-HP-release-update-for-27-quo...

At some point, like with many others, the touchscreen stopped working on my HP Pavilion All-In-One 27-A227c.  It doesn't even show up anymore under the device manager.

The recommended solution is to install the firmware for the touchscreen,

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79278.exe

but that results in this message:


【Upgrading】Search touch device...

This touch panel IC firmware update is for ILITEK only. We identified your
touch panel IC is not ILITEK. Please ignore this firmware update program and exit this program.
This touch panel IC firmware update is for ILITEK only.
Please ignore this firmware update program and exit this program.

This must be an endemic problem, as I have seen multiple posts on this with various models, and it is never marked as "solved".  

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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