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‎04-16-2020 03:29 AM

HP Recommended
Product: HP Envy 5530
Operating System: macOS 10.13 High Sierra

Hi all, 

 

I replaced the ink of my HP Envy 5530 with new, official HP cartridges. 
As always, the printer wants to print an alignment page. But it doesn't print. It keeps showing the "printing alignment page" message, but nothing happens.  There's no error message. 

If I cancel the alignment process: then it stays on the "canceling" screen;

 

I've tried switching on/off multiple times. Replaced the HP cartridges again, unplugged the printer, chatted to the virtual assistant and looked on this forum but nothing seems to work...

Any ideas?

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