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‎04-17-2020 08:12 AM

HP Recommended
Product: LaserJet Pro M404dn
Operating System: Microsoft Windows 10 (64-bit)

I cannot get my computer to recognize tray 3. I purchased this printer in January and it has been recognizing tray 3 up until a few weeks ago. When tray 2 runs out of paper, the printer will still pull paper from tray 3. I have dug deep into the HP Smart App with no luck besides seeing that it says "tray 3 is not installed" in grayed out letters I cannot click on.

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