• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-18-2020 06:28 PM

HP Recommended
Product: HP Officejet Pro 6835
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

Taking a shot in the dark here hoping someone can help as I've been unable to contact HP Support or find any solutions on the forums. Fair warning, my HP Officejet Pro 6835 is about 5 years old, which is apparently 300 in printer years.

 

I am unable to align the printhead and black ink either prints with horizontal streaks, or does not print at all. I have turned it off and on, updated, replaced paper and GENUINE HP cartridges, followed every step on their support page, looked around the internet, and apparently no one can tell me what to do when the alignment repeatedly fails. Diagnostic Wizard does not detect any issues. If the answer is get it serviced, fine great. But I can't find ANY info on how to contact HP about this or any other issue.

 

With the current events in the world right now, I need this printer for working from home. I need to know if this printer can be repaired by me or a technician, or if it's beyond help. Any advice greatly appreciated.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.