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‎04-27-2020 10:27 AM

HP Recommended
Product: HP Photo Envy 7858
Operating System: Microsoft Windows 10 (64-bit)

I ran HP Print and Scan Doctor and the program detected a problem with the Device Status. The error came back as Device Error Detected: Scanner Feeder Mispick Detected. I tried cleaning what I believe is the scanner feeder rollers with a lint free cloth and distilled water and tried rubbing alcohol too. Is there an online video that shows how this should be done? If I have done this correctly I am still getting the same error message after running HP Print and Scan Doctor. I ran all the maintenance and cleaning functions found in the HP software suite but my print test page still comes out looking crappy. My ink levels are good for both color and black. 

After making sure I have properly cleaned the scanner feeder should I buy brand new ink cartridges or should I get them refilled at Costco?' 

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