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‎04-30-2020 07:19 AM

HP Recommended
Product: OFFICEJET 8610
Operating System: Microsoft Windows 10 (64-bit)

Hello guys,

My HP 8610 printer reports all of our genuine printer cartridges are too old. 

There is a firmware update which allows older and non genuine cartridges to be used.

I downloaded the 6910-e firmware updater but it reports ' Not Applicable' and will not do anything more.  I also used the printers web services, it also says the printer is up to date.  driver version 13.33.0.2473.

If it is up to date, why does it still have an issue with older and non-genuine cartridges? 

Any thoughts? 🙂

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