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Just buy a new cartridge today to replace old broken cartridge with "Cartridge Failure" error. When i try to install new cartridge, the Cartridge Error still exist and cannot be removed. 
Things have been done:

1. Plugged out the printer for 5, 10, 15 mins......

2. Install old cartridge then turn on -> off, back to the new cartridge
3. Installed the newest firmware
4. Factory Reset printer

5. Clean the contact in both cartridge and printer

All off the above didn't work. I can confirm this cartridge is ORIGINAL since i have checked it on HP website and i have removed the seal 

Any solution? I won't buy a new cartridge again because it's not cheap here

btw, it's HP680 black cartridge 

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