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‎05-05-2020 06:17 PM - edited ‎05-05-2020 06:18 PM

HP Recommended
Product: OfficeJet 6958
Operating System: Microsoft Windows 10 (64-bit)

I bought new HP 902XL ink cartridges and replaced all three colors - but after replacing them, my printer will only print in black & white. Have tried from a PC, from a Mac, from my phone, and have tried copying but all will only print in black and white.

 

Referencing this and other support pages (https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...) I have tried uninstalling and reinstalling all drivers/firmware, have tried hard resetting the printer, have tried the test page/cleaning pages but all only show black and white. The print settings are Color, and the printer says the ink levels are full for all 3 colors -- and have also confirmed all three are vented properly. I actually returned and re-bought new ink in case I had faulty cartridges but same problem. 

Is there anything else I can do? 

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