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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-08-2020 04:18 PM

HP Recommended
Product: 3830
Operating System: Microsoft Windows 10 (64-bit)

Using Windows 10 machine and a 3830 printer/scanner/fax.

We scan a document to email as a PDF it hangs opening Outlook and get the error below. If I do a ctrl alt del go to task manager is the only way to close out, although some times the email is sent but not always.

The Error:

"The HP Scam application and / or cannot attach the scan to a new email. Please check your email configuration and try again"

I can open Outlook and send email as I please with no issue. I can scan a document as a PDF, or any document or file, to a folder then manually attach it to an email  it just fine,

There is only one email account used in Outlook.

I'm looking for a way to fix this.

Who Me Too'd this topic
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