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‎05-16-2020 11:53 AM

HP Recommended
Product: HP Laptop
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

   I'm really frustrated. My new HP OfficeJet Pro 8025 just arrived, and I can't get the thing to work. I unboxed it, followed the quick start instructions to the tee, and was left with an error message stating:

 

Printhead Problem

 

There is a problem with the printhead.

 

Event Code: 62.80.15

 

   I've tried reinstalling the ink cartridges and that didn't do anything. I don't know much about printheads, and can't find much info on HP's troubleshooting site. If any of you have the knowledge, I would be most appreciative and in your debt!

 

Thank you,

 

Bruce

Who Me Too'd this topic
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