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‎05-19-2020 11:52 AM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I hadn't had any issues with my computer/printer until recently. Coming back from a period of time away, both my computer and the printer had updated. They were automatic, so I'm not sure their order.

 

Now the printer is not printing. From the Printers & Scanners section of the Control Panel, the printer displays "Driver is unavailable." Neither manually or automatically can I update the drivers. So I have uninstalled all related programs and attempted reinstall. Through HP Smart, it begins install but stops and displays "There was a problem during installation." Then suggests to manually install the printer driver of which I am unable to do as it continues to display "Driver is unavailable."

 

I have also tried using the HP Doctor in which it again attempts to install the software for the printer. I can get through to the connect portion of installation, until registering the product. Once going through that section, any attempts to log in to an account fail and the installation cannot continue.

 

I feel like I have tried all that I could through HP's services and am stuck!

 

How can I get my computer to print again?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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