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‎05-19-2020 04:47 PM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Printer was working great until this problem occurred.  Print and copy jobs hangup in queue.  Followed all HP troubleshooting tips but no help.  Computer and printer software is up-to-date.  Both have been powered down and restarted.  Printer queue on computer has been stopped and restarted. Hung queued jobs have been deleted and resent several times but no luck.  Print jobs have been sent via WiFi from computer and iPhone but same results.  Scan to USB works so scan lights work.  Printing of ink cartridge status report to paper works so scan light, paper pull and ink cartridges are fine.  So why do copy and print jobs get hung in the print queue?

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