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HP Recommended
HP 5540 Envy all in one printer
Microsoft Windows 10 (64-bit)

I have no idea what settings were changed but all of a sudden the print box looks different and I can't print in color. I checked settings and it appears that color is selected. I tried printing from the internet and a test page and no color. My cartridges are half full at least. I ran HP Print Doctor to no avail. Any help would be appreciated. Thanks.

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