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‎06-11-2020 02:16 PM

HP Recommended
Product: HP DesignJet 800
Operating System: Microsoft Windows 10 (64-bit)

This morning after a windows 10 update I go to print a document that I've been working on printing for the past few days (printing 60 of the same document), and I get the error message "The document could not be printed" then another message after that saying "An error occurred while printing the document"

 

I tried to print a test page from the printer properties and I get the message "Operation could not be completed (error 0x000000cb) The system could not find the environment option that was entered.

 

Troubling shooting finds nothing wrong.

 

Used HP's Print and Scan Doctor and it didn't find any problems

Tried to print a test page and nothing printed. The links provided in the app don't work either.

 

I've tried rebooting, reinstalling, and restarting the computer. Nothing seems to work. 

I need help getting the printer back up and running please. 

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