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HP Desjet Ink Advantage 3545
Microsoft Windows 10 (64-bit)

Hi

 

I can not scan any documents from this HP Deskjet Ink 3545. I have tried to installed HP Scan extended as well but still. 

It just giving message as "now Scanning" but it is not scanning then after press cancel also it is not cancel the this process. Then I have to shutdown and start again. 

Printing is working very good. 

Please help me this is hardware problem or software. I have tried all ways from HP Print and SCAN doctor software as well but still same issue.

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