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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎06-27-2020 08:32 AM - edited ‎06-27-2020 08:36 AM

HP Recommended
Product: HP ENVY x360 - 15m-bp111dx
Operating System: Microsoft Windows 10 (64-bit)

I have a HP ENVY x360 - 15m-bp111dx and the hinge to the display screen is broken on the left side. I take excellent care of my laptop. I am aggravated as I have read many customers complaining of this issue on this specific laptop on the same side! In addition, it also seem to spontaneously occur after the warranty is up! I never had to try to get in touch with HP support before but this is horrible. I do NOT want to be forced to post in a community post just to try and get answers or a part number!

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