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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-08-2020 12:29 PM

HP Recommended
Product: Laserjet Pro MFP M127fw
Operating System: Microsoft Windows 10 (64-bit)

The ADF core assembly CZ181-60107 has been replaced due to the Separator pad assembly (document feeder) CB780-60009 tab broke off. Couldn't find just that piece so I replaced the core assembly completely - when I attempt to scan, copy, or fax, the display indicates paper is detected in the ADF, I select copy (for example) and I get the following error message:
"Document feeder jam. Clear and Reload" Press Ok - Pressing OK does nothing - I have to Power the Printer Down and Power back on. Please note, this is the same issue that occurred after the separator pad tab broke - the ADF was working perfectly prior to the broken tab -  I have performed the recommended "Default reset" (Setup/Service/Reset Defaults) and same issue. All other printer functions work normally. There is NO jammed paper in the ADF/scanner or paper feeder from the paper bin. The Firmware has been updated as well on 07 02 2020

I have seen in this forum regarding "resetting the NVRAM"  as a solution and there was a link but it was a dead link and an HP support tech stated an Email would be sent with the proper steps to accomplish this. If resetting the NVRAM does not, what else may be the issue? is there anything else I can Try? Please note, I am a CompTIA A+ Certified Tech and have many years of experience servicing Printers and Computers (HP) so I know most of the Tricks but this one has me stumped - Any help and or Suggestions would be most welcome and appreciated. 

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