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‎07-15-2020 04:20 PM

HP Recommended
Product: HP Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

We have an HP OfficeJet Pro 8710 and it is not printing on cardstock letter size 110lb.

It used to print it fine and now it is not working.  The printer makes loud noises and prints only part of the page, leaving ink marks on the other side. I've already tried to do the steps suggested on other troubleshooting for the same problem but they always suggest changing the paper type for cardboard. However, this option doesn't appear on our printer properties. Despite it, I've tried the other thick paper options that it shows up, without good results either. We have just bought a pack of card stock and now we will have to pay for someone to print our project, wasting the money.

 

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