• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎07-19-2020 11:24 AM

HP Recommended
Product: Hp envyX360
Operating System: Microsoft Windows 10 (64-bit)

It seems to be  a problem with my laptop left hinge.I opened my laptop asusual and shocked to see the bolts of the Left hinge to be dropped and I was unable to open the screen fully.It started to form a gap between the dispaly screen and the backpanel steel case. When I try to close or open it the gap seems to be increasing eventually and It was visible that hinge has been broken. it was sad to see these type of things for a laptop which is expensive. I reached to near by store regarding that but No luck.

 

They said that they will not repair this kind of things and continues to say that.l, If they do it anyhow they can't guarantee to handover me the PC as before and they suggests that to through it somewhere and buy a new one.. It is the only HP recognised service centre in my city.How a Service center guy say like that and why there is No service for this things.. 

He also mentions that we need to replace the whole back panel and doesn't guarantee about the touch screen after reparing..and it may cost around 15-20k Indian Rupees..🙄🙄.. Does it cost that much just for a hinge loss which is also happened itself.I mean without any dropping or hitting it...

 

Kindly please help me regarding this.. Suggest me what to do regarding this plzz..🙏🙏

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.