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Solved!

Hp envyx360 left hinge broken issue

HP Recommended
Hp envyX360
Microsoft Windows 10 (64-bit)

It seems to be  a problem with my laptop left hinge.I opened my laptop asusual and shocked to see the bolts of the Left hinge to be dropped and I was unable to open the screen fully.It started to form a gap between the dispaly screen and the backpanel steel case. When I try to close or open it the gap seems to be increasing eventually and It was visible that hinge has been broken. it was sad to see these type of things for a laptop which is expensive. I reached to near by store regarding that but No luck.

 

They said that they will not repair this kind of things and continues to say that.l, If they do it anyhow they can't guarantee to handover me the PC as before and they suggests that to through it somewhere and buy a new one.. It is the only HP recognised service centre in my city.How a Service center guy say like that and why there is No service for this things.. 

He also mentions that we need to replace the whole back panel and doesn't guarantee about the touch screen after reparing..and it may cost around 15-20k Indian Rupees..🙄🙄.. Does it cost that much just for a hinge loss which is also happened itself.I mean without any dropping or hitting it...

 

Kindly please help me regarding this.. Suggest me what to do regarding this plzz..🙏🙏

1 REPLY 1
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HP Support Agent
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@DinesB I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

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