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‎07-20-2020 05:46 AM

HP Recommended
Product: HP Spectre x360 Convertible - 13-4102TU 13.3" Notebook
Operating System: Microsoft Windows 10 (64-bit)

I have HP Spectre x360 13-4102TU 13.3" Notebook

 

Unplugged the computer runs amazing, with clocks of 2.5Ghz etc but the moment I plug the laptop in and charge the Clock rate drops to 0.39Ghz, The CPU utilization will only go to 15% max (but can go lower).

 

Lloyd-_0-1595244537621.png

 

Although the battery charges very quickly, the computer runs terribly slow until the power is unplugged. This issue is present regardless of the battery percentage.  I tried updating the bios to f.54, which didn't fix the issue. Windows power options are all set to default.

 

This seems like a Bios issue but the latest version doesn't resolve the issue.

 

Any assistance is appreciated. Thanks.

 

Product name: HP Spectre x360 Convertible
Product number: N8L41PA#ABG
BIOS: F.54-12/27/2019
Keyboard revision: 33.79
Total memory: 8.00 GB
Processor name: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz

OS: Win10 (64 bit) Home

 

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