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07-21-2020 03:21 PM
Product: Officejet 4630
Operating System: macOS 10.13 High Sierra
Today my printer stopped working and is giving me different OXB errors every time I try to reset it. I tried to reset by removing the ink cartridges and discovered the carriage is stuck all the way to the right and I can't remove the cartridges. Is there a way to release the carriage so I can remove the cartridges?
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