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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-29-2020 06:51 PM

HP Recommended
Product: Laserjet pro M479fdn
Operating System: Microsoft Windows 10 (64-bit)

When I scan a document from the printer control panel, it says the file is sent to the computer, but the file never arrives.

Scanning with the HP Scan software on my computer works fine, but this is less than ideal.

 

I've had this printer for two months and have not had this problem before today. 

 

Tried restarting the printer, restarting my computer, uninstalling and reinstalling but nothing seems to work.

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