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‎08-01-2020 01:59 AM - edited ‎08-01-2020 02:49 AM

HP Recommended
Product: Pavilion 15-ec0xxx
Operating System: Microsoft Windows 10 (64-bit)

1. First let me make this very clear. The installed HP tools caused this issue. The BIOS update was listed as a critical update. I did the update as recommended by YOUR SOFTWARE.

 

2. The issue is now well documented by several users in this forum that the latest BIOS update causes sudden locking while gaming .

 

3. I / WE need a resolution to this ASAP. This needs to be escalated to an Engineer within HP.

 

4.I have been contacting the Hp Support UK via Whatsapp for three days now , but unfortunately without any fruitful outcome and the issue persists after a lot of tries we made to reverse it.

 

5. I need one of three options to happen:

5a: Allow me to downgrade the BIOS or provide a workaround to allow this to happen.

5b: publish a newer BIOS that fixes this now KNOWN issue .

5c: HP send me a new motherboard with a functioning BIOS that allows for smooth gaming experience , which is Why I bought this expensive laptop for.

 

A video about the issue :

https://www.youtube.com/watch?v=nBaTk34hj38

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.