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‎08-01-2020 09:02 AM

HP Recommended
Product: HP Pavilion x360 Convertible 15-dq1xxx notebook
Operating System: Microsoft Windows 10 (64-bit)

I bought the Pavilion a few days ago. I have tried to connect it to my other Bluetooth devices.  Most of the cases I encountered problems:

1) my Pavilion does not detect the presence of some devices even all devices including the Pavilion on fully charged up (i.e. no battery issue).   I tried to connect my other devices using my smartphone in the same environment, and there was no detection, pairing or connection problems.

2) in some cases, my Pavilion can detect the devices and pair with them (I got the "xx is ready to go" message).  However, when I try to connect, I got unsuccessful connection.

3) in 1 case, my Pavilion can pair up and connect (it is a bluebooth speaker).  I tried to play music through my Pavilion, but the playback quality was not good (with noises).  No such problem when I play music through my smartphone to the same bluetooth speaker.

 

I have tried to run all troubleshooting steps advised by the HP Support Assistant and related instructed posted here a couple of years ago (i.e. unpairing, unstalling, restarting, etc).  The problem cannot be solved.

 

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