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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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08-02-2020 04:56 PM
I requested scan of document to my computer. Printer screen referred me to my computer to initiate scan. HP Solution Center stated "..cannot run because your device installation is not complete." I've been using this for years. HP Print and Scan Doctor states, "The full software solution for your product is not installed on this computer. In order to use...., you must intall the full software soution. To download.....click the "In stall....." button. I've done this, among other things, repeatedly. All goes well. Sometimes there's a msg that full installation failed due to Bing's being incompatible. Skipped the Bing problem. Continued with installation. I have spent an entire day uninstalling, installing, completing installation, adding printer, trying several Microsoft work arounds for Windows 10. It's 6:55 p.m. and I am completely stymied. Googled solutions. Tried Microsoft solutions. Tried HP solutions. I'm lost. Cannot scan.