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‎08-10-2020 11:36 AM

HP Recommended
Product: HP Office Jet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

I am getting a 1" vertical band of lines when I scan or copy. It is mostly green when I scan or copy in color. It happens both when I use the feeder or when I place the paper on the glass. Although it appears on the opposite side of the page from feeder to glass. It was fine one day and not the next. Prior to this happening, we were working off generator since the power was out. It worked fine on generator. When the power came on, I tried to use it the next day and the lines appears. I also had a lot of paper jams prior to getting the lines.

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