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‎08-14-2020 05:28 PM - edited ‎08-14-2020 05:32 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I can no longer scan using Scan to Computer on the Windows 10 (64-bit) desktop or directly from the control panel on the ENVY 5535 All-in-One printer itself.  When I attempt to scan, the scanner(printer) simply hangs in Preparing to Scan and nothing happens. When I run Print and Scan Doctor, the checks fail on the driver check;  I've updated the driver and retried, only with the same results.  I USED to be able to do this, but haven't been able to get this to work in at least six months. HELP! 

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