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HP OfficeJet Pro 6978
macOS 10.14 Mojave

I recently started my printer up again. I bought brand new ink and installed It. I printed alignment and demo pages, all of which came out perfectly. I connected my printer to a wireless network that my MacBook is also on. Connection worked perfectly as well. I found the printer on my MacBook and attempted to print a testing page from Microsoft Word as well as a regular document from a website. Both of which printed only a couple words- half a page with the words not even being fully black. I am not sure what to do. I’ve tried reconnecting, re powering. It seems to only be a problem when printing from my MacBook. 

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