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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎08-19-2020 12:53 PM

HP Recommended
Product: HP Envy 7640
Operating System: macOS 10.15 Catalina

Very strange. A couple months ago, my HP Envy 7640 required me to create a PIN for my email account for Scan to Email. I did not have any problems before this.

 

I was able to add my email address again, follow the email response, and enter the PIN into the printer.

 

Good News: I can now scan to email again from the printer.

Bad News: When I open up the internal web admin from the printer, under "Scan", I can no longer see the configuration options for Scan to Email. When I try the "HP Utility" app, it also is missing the Scan to Email settings.

 

Did I turn something off? When I go to "Advanced Settings" there is an option to enable / disable "Scan to Computer", but nothing for "Scan to Email"

 

How do I fix this? What is wrong? How would I reconfigure the SMTP server instructions if I had to? The first time I set this up, I did it from the web admin interface.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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